Refund policy

PREPAID TREATMENT & PACKAGE POLICY

All prepaid treatments, treatment packages, and gift cards are final sale and non-refundable.

Unused prepaid treatment funds may be applied toward another treatment or package if no sessions from the original package have been redeemed.

If a provider determines that you are not an appropriate candidate for a purchased service, the purchase amount may be applied toward another treatment, service, or product offered by our practice.

SKINCARE PRODUCT RETURN POLICY

We want you to be confident in your skincare purchases.

Unopened, unused skincare products may be returned within 7 days of the original purchase date for a refund to the original form of payment.

Opened skincare products may be returned within 7 days of purchase; however, a 10% restocking fee will be deducted from the refund amount.

If you experience a reaction or sensitivity to a product, the 10% restocking fee may be waived following an evaluation with one of our providers or physicians. This allows us to assess your concerns and recommend alternative products better suited to your skin.

Products must be returned in their original packaging and condition to qualify for a return.

MISSING OR DAMAGED PACKAGES

If your order is marked as delivered but has not been received, please allow up to 3 additional business days, as carriers may experience delivery or scanning delays.

If your package still has not arrived, or if your order arrives damaged, please contact our team at stephanie@metroderm.com. We will work with you to resolve the issue as quickly as possible.

GIFT CARDS

All gift card purchases are final sale and cannot be returned, refunded, or redeemed for cash.